FAQs

How do I redeem my Ty, Inc. Gift Card? 

Ty, Inc. Gift Cards can be redeemed in the United States only for authorized goods at Ty.com by entering your gift card information at checkout. Ty, Inc.  

How can I order a card for myself or as a gift? 

To place an order for yourself or as a gift, visit Ty.com.  

Does the TGCM TYBB Issued Ty, Inc. Gift Card have an expiration date or any associated non-use fees? 

TGCM TTBB Issued Ty, Inc. Gift Cards do not expire or incur any fees.  

How can I check my Gift Card balance on a TGCM TYBB Issued Gift Card? 

Gift Card balances can be checked at balance.clutch.com/tyinc. Gift Card balances can also be checked by applying the gift card to your cart at checkout or by contacting our team at tyinc@giftcardhelp.com. 

How can I request a refund for my TGCM TYBB Issued Ty, Inc. Gift Card if it has a low balance? 

Where required by law, remaining balances on cards may be subject to refund. If your TGCM TYBB Issued Ty, Inc. Gift Card has a verifiable balance of $10 or less, please contact tyinc@giftcardhelp.com to request a refund.  

How can I request a replacement on a lost, stolen or damaged TGCM TYBB Issued Ty, Inc. Gift Card? 

To request a replacement or report a lost or stolen Gift Card, please contact tyinc@giftcardhelp.com.